FAQ

SMS/Phone/Email

If your municipality offers Alertable notifications via email, please visit their website to find the signup form.  Enter your email address into the signup form and click/tap Sign Up.  Enter the Access Code that will be sent to the email address you have provided.

If your municipality offers Alertable notifications via SMS or Phone, please visit their website to find the signup form.  Enter your phone number into the signup form and click/tap Sign Up.  Enter the Access Code that will be sent to the phone number you have provided.

Yes, if your municipality offers SMS or phone notifications and as long as you have a cellular or wifi connection you will receive the alerts.

Yes, you can register as many phone numbers and email addresses as you like.

No, the service is completely free of charge.

To unsubscribe from email notifications, please visit your municipality’s website and find the signup form.  Select “Existing Subscriber” and enter your email address and click/tap Sign In.  Enter the Access Code that will be sent to your email address.  Select “Close Account” and confirm that you no longer want to receive email notifications.

To unsubscribe from SMS or Phone notifications, please visit your municipality’s website and find the signup form.  Select “Existing Subscriber” and enter your phone number and click/tap Sign In.  Enter the Access Code that will be sent to your phone number.  Select “Close Account” and confirm that you no longer want to receive email notifications.

Yes, you can go through the signup steps on behalf of someone else.  For instance, it may be someone who doesn’t have internet access or may have difficulties interacting with the signup form.  Prior to going through the signup steps, you will need to confirm with that person what their contact information is, such as phone number or email address.  During the signup process an Access Code will be sent, which confirms that there is a valid person signing up.  If the person is signing up via telephone, a phone call will be placed to them with the access code and they will have to capture it (write it down) and then let you know what it is.  Please arrange to get this access code from the person shortly after you fill out the first step of the form on their behalf, then enter the Access Code and complete the remaining steps.

Our customer service team can assist you with any questions that weren’t answered in this FAQ.  Please contact support@peasi.atlassian.net and provide us with some details about you, such as the email or phone number you are using, where you are from, and any other details that will help us to assist you.

If you aren’t receiving an access code when you are attempting to signup, please wait a few minutes to see if it arrives.  If you are using an email address to signup, please make sure to check your Spam or Junkmail folder and then add our email address to your Safe Senders list.  If you are using a phone number (phone call) to signup, then the Alertable system will try to call you with your access code and if the line is busy we can’t reach you.

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